Shipping + Delivery
Carl the Flamingo is a bird on a mission! As Head of Distribution, he makes sure to send out a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a tracking email. We ship USPS first class which takes 7-10 business days. Sometimes USPS doesn’t scan packages in a timely manner, and sometimes, not until it’s reached its final destination, but we promise, if you received a shipping email, your item has left our facility!
WHERE IS MY ORDER/HOW DO I TRACK MY ORDER?
Carl the Flamingo is a bird on mission! As Head of Distribution he makes sure to send out a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a tracking email. We ship USPS first class which takes 7-10 business days. Sometimes USPS doesn’t scan packages in a timely manner, and sometimes, not until it’s reached its final destination, but we promise, if you received a shipping email, your item has left our facility!
CAN I RETURN/EXCHANGE?
As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased. We want you to talk us up to all your friends (who you should totally introduce us to). As such, we offer a 30-day return/exchange period on all items ordered on goodr.com that are returned unworn, unused, and in the original packaging.
Visit the Return Center and have the following ready:
- order number and zip code
- email addressed used at the time of purchase
Depending on the nature of your request, we may require the naming rights of your firstborn. Spoiler Alert: Your firstborn will be named Carl.
We're happy to offer prepaid return labels to return products to us for free. Unfortunately, we do not currently cover the shipping costs for a single exchanged pair of goodrs. However, they are eligible for any current free shipping promotion (normally at $50 USD). We do NOT currently accept returns or exchanges on any Canadian/international orders. All International sales are final.
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
WHOOPS! Sounds like the scurry of wild squirrels we hired to pack our shipments are at it again! Probably should get some humans to start helping us, they might be more reliable…we are so sorry! Please email CarltheFlamingo@goodr.com and we’ll make sure to get the rogue pair swapped out for the correct ones!
MY PACKAGE SHOWS IT’S DELIVERED, BUT IT’S NOT HERE!
That wacky post! We strongly suggest asking your mail carrier as to where exactly they placed the package. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with them. If in the end it turns out your package has most definitely been abducted by aliens or taken by Brad down the hall who is ALWAYS walking around shirtless with his abs and sweatpants and flip-flops, stealing packages, (every building has a Brad), please reach out and we will get you set-up with a certified Anti-Abduction replacement package!
DO YOU SHIP TO CANADA?
For those of you who live in the Great White North, have to run in nano-spikes 120% of the year (we assume, it's 75 degrees here right now), and run PRs only to get back inside faster, we do ship to Canada! Unfortunately, Carl doesn't actually know how to do math. So while his checkout progress bar says free shipping on orders over $45, for our Canuckian friends (did we use that word right...?) free shipping is on orders over $70. While we know it's a little bit more, we promise the polarization blocking that awful snow glare will make it all worth it. Trust us, our aunt's husband's sister is from Prince Edward Island. Or we just watched Anne of Green Gables, hard to remember at this point, eh?
DO YOU SHIP INTERNATIONALLY?
We are working on being able to sell worldwide, but unfortunately do not yet have that capability (outside of our Canadian friends). Fun Fact: When flamingos migrate, they do so mainly at night. They prefer to fly with a cloudless sky and favorable tailwinds (read: they are LAZY and usually DRUNK) They can travel approximately 600 km (373 miles) in one night at about 50 to 60 kph (31-37 mph). We don’t typically use the metric system, but in this case we did so you would believe us. Science.
To our Canadian neighbors, please be patient in shipping times, as flamingos are built for more tropical climates, and can sometimes take two to three weeks to travel and clear customs. But fear not, flamingos ain't no quitters, they'll be there soon! We would also like to note that our flamingos are unable to carry cash with them on this trip, so a customs fee may be added upon delivery.
HAVEN'T HEARD BACK FROM CUSTOMER SERVICE?
While Carl is a busy bird, and can usually be found swooping in to deliver a pre-bonk banana to someone running an ultra, his team would never ignore you! Our Customer Service parrots respond to every email within 48 hours. Unfortunately, sometimes our emails get caught on their way to your inbox. If you've been waiting for a response from our team, you may want to check your spam folder (not to be confused with the SPAM folder, where you keep all of your processed ham-like meat products)! If there isn't an email in spam, we've definitely entered the Twilight Zone. Beware of mannequins, and make sure if you're reading a book in a bank safe that you do NOT drop your glasses.